What does calling people by their names, deleting the email client off your phone, and truthfully understanding your authenticity and sincerity do for the people you interact with? It allows you to connect with them on a deeper level. These days, too many people fall victim to letting distractions impact
“Team members should be treated the same way as customers.” If you repeat this statement often but it’s false day-to-day, it produces cognitive dissonance in your culture, allowing bad habits and toxicity to form. Maintaining this culture will deter young people from your company and ultimately lead to its demise.
Shockingly, there isn’t an industry-wide required certification process to put fire into customers’ homes. However, there are many obtainable certifications that not only ensure your staff is expert at what they do but also plant peace of mind in your customers’ minds. Given the option, virtually nobody would choose an
When a salesperson is standing in front of a customer, it’s important to ask intentional questions. Listen to this episode to get a framework for finding the right tone for sales situations and asking questions that genuinely show customers you care. While we prepare Season 10 of the podcast, Tim
Two-thirds of Americans believe that the climate crisis is a major issue that needs to be addressed. Yet, many of the major companies that occupy our lives daily continue to pump out tons of CO2 with little to no public scrutiny. This is because they offset their emissions by purchasing
In recent years, our industry has been too occupied by intense demand to orient our businesses in accordance with shifts in society. Today, there are industry-wide struggles in labor, sales, supply, and electrification. These things are about to converge and impact our industry like never before. Listen to Grant Falco’s