“AI is not a product finder. AI is a problem solver—and that’s exactly what you are too.” In this episode, Tim shares “Be Solvers, Not Sellers”—the keynote he and Matt Bradley taught at the Compact Appliances annual event—answering the question every retailer is asking right now: how does the local

“Most people follow up about two times. But there’s stats out there that prove purchases above ten thousand dollars only close on the fifth and sixth follow-up—or later.” In this episode, Tim sits down with return guest Corey Anthony (Sales Manager, Stûv) live from the Compact Appliances open house in

“Sales is communicating wisdom to bring someone to the point of a decision.” In this episode, Tim shares a class he taught at the HPB Expo in New Orleans called Mastering the Sales Process in Your Company. It’s a solo deep dive into the seven-step framework he wishes someone had

“The most expensive labor your customer pays for is the labor they have to do twice.” This week, Tim sits down with Gideon Honeycutt (Sales Rep for Valor and Blaze King) for part two of our mini-series on specialty installation. Products are sold through more channels every year, and labor

“Service and installation is your moat—and I can’t cross it.” That’s a direct quote from an AI agent when Tim asked how specialty retailers stack up against big box and e-commerce. In this episode—the first of a two-part series on the value of specialty installation—Tim shares a class he taught

“It kills more people every year than HIV, tuberculosis, and malaria combined.” In this episode, Tim sits down with Shelby Kardas (Executive Director, StoveTeam International) to talk about the smoky-kitchen crisis affecting half the world’s population—and why supporting a cause bigger than your bottom line might be the smartest business