What if every person in our industry was required to get their hands dirty doing installations and working with customers on the ground level? We’d probably have a lot more highly capable people like this episode’s guest, someone who can’t overstate the importance of experiential knowledge. In today’s episode, Tim

There’s no doubt the fight for natural gas will occupy our industry for at least the next decade. Regardless of how pressing of an issue it is in your region, you need to start getting involved. If we don’t unite in this fight, it could be the beginning of the

Far too many business people think that too much follow-up will scare customers away. When really, too much follow-up is almost always not a worthwhile concern. Customers will tell you if they find you annoying—it’s not your job to assume for them. In today’s episode, Tim talks with returning guest

Just because your business doesn’t process many warranties doesn’t mean your customers are happy. Having—and tracking—a baseline warranty percentage that your team constantly strives to maintain is paramount to operating a business you actually understand, and customers appreciate. How do you track your warranty percentage, though? In today’s episode—the finale

Leaving a job incomplete without reason is insane. Doing so not only decreases customer satisfaction—it also costs you money. What if you could have your finger on the pulse of your business, understand the second an incomplete is hurting you, and correct course before things get messy? In today’s episode,

Imagine if you could look into the future of your business to predict problems before they happen. Believe it or not, you can by examining your business backlog! Once understood, your backlog will put the future right in front of you. In today’s episode—the second of the Building the Heartbeat