What do you do if your business is implicated in a house fire? This is a nightmare question that none of us want to think about, but we need to discuss it—because it’s inevitable in our line of work. In today’s episode, Tim speaks with Jim Adams, a Fire Investigator

Adding fuel to your wood stove at the optimal time is a science. It’s also the key to reducing emissions and increasing efficiency—and that gives us reason to hope that wood stoves won’t die out. In today’s episode, Tim talks with Noel Putaansuu, an expert on wood-burning stoves, the President

You know your business from the inside out, but have you ever looked at it from the outside in? Truthfully, a large part of a sale is your business’s first impression on a potential customer. Humans are judgemental creatures—and now more than ever, it’s crucial to put your best foot

After a successful installation, is a job over? Honestly, it’s not—because you still need to document the project and ask for a referral. These simple steps protect you when things go south and provide you with more growth opportunities. But how do you actually accomplish them? In today’s episode—the final

“Sorry, but we’re missing a part.” This is the last thing you want said between your installer and your customer on installation day. Unfortunately, it’s too common throughout our industry because many companies don’t have a thorough staging system to prepare for each job. What does a thorough staging system

Many hearth businesses lose installation days because they don’t schedule before purchasing. At first, this order of operations might sound reckless, but it’s actually one secret to running a highly productive business. This secret—along with many others—is part of the 10-Step Execution Framework, which will help you set and exceed