The Fire Time Podcast

For the industry and by the industry—these episodes will help you run a better fireplace business.

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Past Episodes

Ryan Hall – Episode 205 – Advise a Solution (Step 3)

If you really listen to a customer’s problems, then you should know exactly what they need to solve them. In today’s episode—the third installment of “The Seven Steps of The Sales Process Revisited” series—Tim talks with Ryan Hall, the Field Operations Chief and Senior Tech at Winston’s Chimney, who has

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Holly Reed – Episode 203 – Greet the Customer (Step 1)

Very few retailers make their customers feel welcome and comfortable when they enter the store. As a result, connections with customers are shut down, and potential sales are lost. However, a genuine and well-crafted greeting holds the power to forge meaningful connections and drive sales. In today’s episode—the first installment

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Quinn Lackey – Episode 202 – 7 Steps of the Sales Process

Businesses are experiencing the waning of the once-ridiculous demand from the Covid years and have a newfound hunger for the Seven-Step Sales Process. To begin Season 11 of the podcast, we are setting out to explore how each step of the Seven-Step Sales Process is executed by industry professionals who

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