If one of your best salespeople requested time off in the middle of peak season, would you give it to them? Often, this vacation time is not granted, and your salesperson is bummed out over peak season. Your business shouldn’t be run this way. Having flexibility with your team members Read more…
On a global scale, many governments are implementing new bans preventing combustion fireplaces from being installed in new homes. With this on the radar, business owners in our industry are naturally worried about the future of their companies. This doesn’t have to be the case—if you’re willing to take on Read more…
When something goes wrong on an installation it is common for salespeople to become afraid of the customer and hide. With this approach, the customer has every right to be frustrated with you. Instead, you can be proactive and keep them in the loop (in real-time)—which can save the job Read more…
Most salespeople think that, in order to be a genius on the floor, they need to know all the technical information about their products. However, the majority of customers really could care less—you are selling a lifestyle not a brochure. Today, Tim sits down with Sam O’Donnell, a retail associate Read more…
Trying to help your customers is the goal of every business. Accomplishing this objective often entails taking on as many opportunities as possible. Initially, this might be the right move, but over time, this can cripple your business. The truth is that when time and resources and limited a business Read more…
Click here to listen in iTunesClick here to listen on Spotify Is your business successful, but you’re not happy? This is often the case because business owners will work themselves to death and push their team without any cohesive direction. It doesn’t have to be this way—this episode will help Read more…
Click here to listen in iTunesClick here to listen on Spotify Most dealers across the country think that having a solid sales team is the only key to selling. But often, these same dealers overlook the importance of having a well-thought-out showroom floor and a holistic customer experience. Investing time into Read more…
Click here to listen in iTunesClick here to listen on Spotify Most business owners aren’t thinking about getting their company ready to sell until it’s too late. What they miss is that preparing now helps you run a better business, in general, plus it protects you the event that things Read more…
Click here to listen in iTunesClick here to listen on Spotify Most companies today want to get there quick when, in actuality, they need to slow down and make an investment in real relationships with their customers. In today’s episode, Tim talks with Malcolm & Zack Fischer (Owner & VP Read more…
Click here to listen in iTunesClick here to listen on Spotify Owners and Managers across the country have a hard time leading their companies because they don’t spend any of their effort on leading themselves. In today’s episode, Tim sits down to discuss the rhythms he has created to help Read more…