The issue of electrification isn’t going away—so how should our industry react in light of those facts? In today’s episode, Tim shares a panel discussion that he moderated in New Brunswick, Canada between Gaëtan Thomas (former CEO of New Brunswick Power and member of the Federal Net-Zero Advisory Body reporting Read more…
Everyone looks at the facts before making a decision rather than just trusting their emotions, right? Wrong. The truth is that most people make decisions emotionally and then justify it logically—but why is that? In today’s episode, Tim sits down with Scott Hammer (Director of Sales and Marketing at Striven) Read more…
How do you take over a legacy business and run it when you’re 20 years younger than many of the people who work there? In today’s episode, Tim sits down with Daniel Hammer (Sutter Home & Hearth) and Kyle Titsworth (The Fireplace Showcase) to talk about that transition of leadership. Read more…
A lot of companies think that marketing is about getting your business in front the customer—but that couldn’t be further from the truth. Marketing is simply explaining the problem you solve for your customers. In this conversation, Tim brings on his friend and marketing professional Tyler Anders with Hoffman York, Read more…
Most companies struggle to grow their installation teams because they don’t have a good way to train new people. And whether companies realize it or not, the lack of installers is the biggest lid on the growth of our entire industry. In today’s conversation, Tim sits down with Mark Stoner (President of Read more…
One of the hardest things in business is taking over an existing team or organization. How do you inspire people to move into a new direction without tearing down the good things that have come before you? In today’s episode, Tim sits town with Jill McClure, the new CEO of Read more…
Most salespeople in our industry struggle because they don’t have a clear process to follow when they’re working with customers. This results in them wandering from feature to feature before leaving the customer with the vague instructions of “so let me know when you’re ready.” For today’s episode, Tim shares Read more…
While we prepare Season 11 of the podcast, Tim will be giving weekly rapid reactions to audio articles from our industry publications. In this week’s episode, Tim reacts to an article by Clay Dennis titled, “Improve Employee Performance with Better Job Descriptions”. This article was originally published in the June Read more…
While we prepare Season 11 of the podcast, Tim will be giving weekly rapid reactions to audio articles from our industry publications. In this week’s episode, Tim reacts to the first article he ever wrote for an industry publication: “Your Real Rival”. This was the guest editorial in the September/October Read more…
While we prepare Season 11 of the podcast, Tim will be giving weekly rapid reactions to audio articles from The Fire Time Magazine. In this week’s episode, Tim reacts to “Service—The Dirty Word of the Hearth Industry” by Mark Stoner (Owner, Ashbuster’s Chimney Service). To hear more audio articles from Read more…