“How can you help a customer solve their problem if you only sell one thing?” This week, Tim has a Podcast first with four guests from Newfoundland after the Compact Appliances Trade Show in New Brunswick Canada. Inspired by a captivating late night conversation, Tim brings together Peter Parsons, owner Read more…
“In today’s world, the experience of buying and how we are selling products to our customers, is more important that the products themselves. “ This week, Tim reflects on an interview from the Fire Time Journal and Fire Time Magazine Podcast with Dave Rettinger all about showrooms. From renting scenarios Read more…
“No quotes left behind.” This week, Tim takes a break from interviews to share a class he taught at the recent Oregon & NW HBPA joint conference about the customer journey from start to finish and building a process that is easy to follow in order to make it easy Read more…
“Take the time to hire the right person to the best of your ability.” This week, Tim talks with Brian Hogan, owner/operator of multiple Chick-fil-A locations in the in the Pacific Northwest to discuss his creative approaches to driving employee loyalty and engagement in order to serve customers and his team Read more…
“When you become a leader, you are no longer the one that shines, you are the one who illuminates the path for others.” In this episode, Tim sits down once again with Fire Time Podcast Episode 1 guest, Tim Rethlake of TRaction Coaching to talk about leadership, serving well, and letting Read more…
“Expectations are just clarity.” In this episode, Tim sits down with Chip Brown, Vice President of Northeast Distribution to discuss EOS (Entrepreneurial Operating System), a framework to optimize your business with structure, consistency, and efficiency, utilizing lateral communication and ongoing involvement throughout your company. Tim and Chip talk about: Don’t Read more…
Subscribe on Apple Podcasts Subscribe on Spotify Subscribe on Amazon Music “Is your marketing delivering your message to the right people at the right time?” In this episode, Tim nerds out with Sean Coffey, Marketing Manager at Regency, and recent author of “The Marketing Flywheel” article for the Fire Time Read more…
Subscribe on Apple Podcasts Subscribe on Spotify Subscribe on Amazon Music “Regulation is here whether we want it or not.” In today’s episode, Tim connects with Fire Time Podcast veteran Chris Neufeld, Vice President of Blaze King, live in North Carolina. In this episode, Tim and Chris discuss: • Compliance Read more…
Subscribe on Apple Podcasts Subscribe on Spotify Subscribe on Amazon Music “You’re either at the table, or you’re on the table being carved up.” In today’s episode, Tim sits down with John Crouch, Director of Solid Fuel Issues at the HBPA, to reflect on his lifetime of work, the things Read more…
Subscribe on Apple Podcasts Subscribe on Spotify Subscribe on Amazon Music In this episode, Tim hosts the keynote LIVE from the HPBExpo 2025 – “Leading Through Times of Uncertainty and Change.” Hear from: • Brian Smith, President of Hearth & Home Technologies – “If you’re finished changing, you’re finished.” • Read more…