Episode 365 – Kyle Quinn – Winning Sales Through Relationships
“Trust is earned in drops but lost in buckets.”
In this episode, Tim sits down with Kyle Quinn (National Sales Manager for Canada, ICC Chimney) at the Compact Appliances open house in Sackville, New Brunswick—a corner of the industry where relationships between dealers and vendors run deeper than almost anywhere else. Kyle’s spent 22 years in the business, and he’s built his career on one simple idea: show up, be responsive, and let the sale come to you.
In this episode, Tim and Kyle cover:
– Why the best reps don’t walk in promising to change your business model on a Tuesday afternoon—they listen first, find the gap, and provide value when the moment actually arrives
– How ICC turned a commodity—chimney pipe—into a product dealers sell instead of just use, and why “the chimney is the engine that drives the sports car” changes the conversation with homeowners
– The fine line between personal connection and oversharing on the sales floor—when to push into common ground, when to get back on track, and why every interaction either builds the bridge or undermines it
Don’t miss this conversation on earning trust drop by drop—because in an industry built on relationships, the salespeople who master open-ended questions, honest curiosity, and the customer’s own pace are the ones who win when things get lean.
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Links from this episode:
WhyFire Pro: http://whyfire.com
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