Episode 292 – Brian Hogan – Leverage Your Schedule to Grow Team Member Loyalty
“Take the time to hire the right person to the best of your ability.”
This week, Tim talks with Brian Hogan, owner/operator of multiple Chick-fil-A locations in the in the Pacific Northwest to discuss his creative approaches to driving employee loyalty and engagement in order to serve customers and his team better.
Tim and Brian discuss:
- Using scheduling and choice to drive employee loyalty and engagement.
- Power in employee flexibility, autonomy, and freedom.
- Staff retention in entry level jobs amidst rising labor costs while protecting your bottom line.
- Gradual change and dealing with resistance when implementing new scheduling models.
- Investing in employees to teach them a skill set of sales, leadership, and organization that will benefit them wherever they go.
Don’t miss this unique conversation between industries to find out why your recruiting and retention process should provide everyone in your company with the “3 P’s” – Path, Pay, and Promise.
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