Did you know the Hearth, Patio & Barbecue Education Foundation has three professional business manuals—each now paired with a comprehensive online presentation? These resources are designed specifically for hearth industry owners and managers who want to sharpen their business acumen and drive success in their operations.

Professional Service Is Profitable

This manual explores why your service department should be treated as a profit center, not just a necessity. Drawing on insights from a panel of hearth industry professionals and a broad industry survey, it offers practical strategies and sample forms to help you get started. The accompanying online presentation—led by the manual’s author and seasoned business coach—dives deeper into each topic with real-world commentary and actionable advice.

Hiring and Retaining Exceptional Employees

Understanding today’s workforce is key to building a strong team. This manual breaks down generational differences and provides a step-by-step guide to planning, interviewing, training, and retaining top talent. Featuring proven techniques from companies like Harley-Davidson and Disney, it also includes a full set of sample forms. The three-hour online course expands on the manual’s content, helping you implement these strategies effectively in your business.

 Show Me the Money

Financial literacy is essential for any business owner. This manual helps you decode your financial reports and understand your company’s financial health. The online presentation offers a chapter-by-chapter walkthrough and deeper insights from the author, empowering you to make informed decisions with confidence.