On a global scale, many governments are implementing new bans preventing combustion fireplaces from being installed in new homes. With this on the radar, business owners in our industry are naturally worried about the future of their companies. This doesn’t have to be the case—if you’re willing to take on Read more…
When something goes wrong on an installation it is common for salespeople to become afraid of the customer and hide. With this approach, the customer has every right to be frustrated with you. Instead, you can be proactive and keep them in the loop (in real-time)—which can save the job Read more…
Most salespeople think that, in order to be a genius on the floor, they need to know all the technical information about their products. However, the majority of customers really could care less—you are selling a lifestyle not a brochure. Today, Tim sits down with Sam O’Donnell, a retail associate Read more…
Trying to help your customers is the goal of every business. Accomplishing this objective often entails taking on as many opportunities as possible. Initially, this might be the right move, but over time, this can cripple your business. The truth is that when time and resources and limited a business Read more…
Click here to listen in iTunesClick here to listen on Spotify Is your business successful, but you’re not happy? This is often the case because business owners will work themselves to death and push their team without any cohesive direction. It doesn’t have to be this way—this episode will help Read more…